top of page

RETURN POLICY

Last updated: 01/09/2023
Thanks for visiting It's Twisted. At It's Twisted we want to make sure you are satisfied with your purchases. If for any reason you are not completely satisfied with your product, we offer a returns policy to assist you.

RETURN PERIOD

You have the right to return your purchase within 14 days of receipt. The return period of 14 days starts on the day you receive your order.

2

RETURN CONDITIONS

  • The product must be in new, unused condition and in the original packaging.

  • Make sure that the product is free from damage or changes that are not the result of normal use.

  • Keep all associated accessories, manuals and packaging materials.

3

EXCEPTIONS

Some products cannot be returned for hygienic or safety reasons if the seal has been broken. This is especially true for certain personal care products, such as cosmetics and earrings. Please check the product description for any exceptions.

4

RETURN PROCEDURE

To initiate a return, please Contact with us. Please include your name, order number and the reason for the return. Our team will provide you with further instructions on the returns procedure.

5

REFUND

After receiving and inspecting the returned products, we will process the refund. Please note that we will only refund the amount of the purchase price, excluding any shipping costs.

6

DAMAGED OR INCORRECTLY DELIVERED PRODUCTS

If you have received a damaged or incorrectly delivered product, please Contact us immiedietly. We will do everything we can to resolve the problem as quickly as possible.

bottom of page